E-Tolls FAQ

What is GFIP?
GFIP is the abbreviation for the Gauteng Freeway Improvement Project. This comprises of just over 200 kilometres of highway around Johannesburg and Pretoria, and has Open Road Tolling (ORT) electronic gantries spanning across both sides of the highway, approximately every 10 kilometres in each direction.

What is an Open Road Tolling (ORT) electronic gantry?
An ORT gantry is a metal structure with two parallel frames a few metres apart that span the highway in one direction. Several cameras and e-tag readers hang from the gantries which are placed above the free flowing traffic. The cameras and readers are able to take pictures of the vehicle passing under the gantry and read any active e-tags in the vehicle. When a vehicle passes under a gantry, its details (eg: registration, vehicle model, e-tag number (if active) are sent to the Transaction Clearing House (TCH) for processing after which the e-toll payment due is either debited against an existing account or handed over for collection.

How much will e-tolls cost?
Our current policy is to bill our customers the e-toll “standard tariff” as published in the Government Gazette, per gantry they travel under. The maximum e-toll rental charge will R250 + R17.10 admin fee.

How will I be charged for e-tolls?
Your rental invoice will now include an additional line item which will reflect the total e-toll costs incurred during the rental. The details of each e-toll transaction will be available on the Avis website at www.avis.co.za/e-tolls. The e-toll rental query page, will also host additional e-toll information.
While we continue to encourage you torequest a pro-forma invoice from our Rental Sales Agents when you return your vehicle, your e-toll charges will only be available within 48hrs

Can I use my own personal e-tag?
Unfortunately, it is not possible to replace the Avis e-tag in the vehicle with your ownpersonal e-tag as the tag is linked to a specific vehicle. Please remember, that the e-tag in the vehicle has NO VALUE when removed from the vehicle’s windscreen and, when damaged or removed, will cause further punitive charges to be levied.
Why should I pay if I don’t agree with e-tolls?
We are aware that many people oppose e-tolling, however, as the current law requires our vehicles to pay for use of the GFIP roads, we have chosen to e-tag our fleet to ensure that we both minimise the potential costs to our customers and ensure that they are not harassed by the authorities when they attempt to enforce compliance in the future.
Should you wish to express your opposition to e-tolls while using an Avis rental vehicle, we would suggest you travel on the alternative roads and thereby avoid paying any e-toll costs to SANRAL.

Are rental rates going to increase due to the implementation of e-tolls?
No. E-toll costs are like a tax that we must collect and pay to SANRAL. They will not influence our rental rates.